We unfortunately booked with National Motor homes before we read the reviews – never again!! We needed to pick the van up in the morning because we were going to Reading festival and were told that we could do this if we – yes, you've guessed it – paid an extra fee. So, on this understanding we paid the deposit for our booking. Then we were told that we in fact couldn't pick up the van before 3pm, meaning that we would miss a lot of the festival on the Friday afternoon. We tried to extend our booking for a day earlier, only to be told that we couldn't do this, there was apparently no availability, despite their website stating that there was plenty of availability for a new booking!! The small print states that if you cancel after 24 hours of booking THERE ARE NO REFUNDS. How can this be right? What they try to get you to do, is cancel your booking – it is easy to do this, a matter of one click of a button – knowing that they will not refund your money. Crooks, swindlers, scam artists. DO NOT TOUCH WITH A BARGEPOLE.