I bought a brand new Duravit bath from this company. the bath arrived cracked in at least 2 points. I reported the damage after 10 days from delivery and requested an exchange. Natinwidebathrooms refused to exchange or refund and blamed the manufacturer for the cracks. They said that the manufacturer refused to exchange. Therefore I contacted Duravit that replied that they have their own agreement with Nationwide Bathroom but that they are not involved with the transactions between this company and the customers and therefore the eventual exchange or refund is the solely company decision. I contacted Nationwide Bathrooms again to ask why they have given false statements and to request their complain policy. They cannot be contacted by phone, only by email. They were not able to provide any sort or reasonable explanation. They refused to provide a refund or exchange and did not provide their complain policy. I have sent them several emails and 2 letters. I have raised a claim against them and I am taking them to court. Please stay away from them. They are not serious. There plenty of other companies on the market. Avoid this one. It is scam