DO NOT USE THIS COMPANY. Ordered what was described as a close coupled toilet with pan & cistern but only received the cistern. When we eventually managed to speak to customer services ( 4 phone calls & over 2 hours on hold) were told it was an error on the description & the price was for the cistern only. When we said we would not have placed the order if the information was correct were told customer services would contact us to arrange a collection. Nothing heard. Have sent numerous messages via the contact page, promises of a call back but nothing. Will be contacting Trading Standards to report our concerns that the website is not genuine & its all a scam.