I ordered a £213 Burlington Cosmetic Mirror on 29th Nov.'21. Arrived faulty on 3rd December. Emailed support team 10 times so far asking for help to exchange the mirror for a fault free one. It is now 31st Dec and still no one has responded. Absolutely shocking customer service. When can I expect a response? Do I need to write directly to your MD and Sales Director/Manager to have my problem resolved?
3 years ago
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