Do not order from this Company. I ordered 2 Duravit Toilets ordered on 4 January 2022 (£500+) which took nearly 3 weeks to deliver, and then without seats and a faulty syphon. Repeated calls on delivery expectation – nothing. Nearly 2 weeks later, the seats are delivered – with one ok and the other a different type – not suitable. I rang more than 30 times, to get replacements and exasperated by the lack of information on delivery, I bought these items online with Amazon and had them delivered in 2 days. The faulty parts haven't been replaced or a refund made - despite 30 phone calls and a recorded delivery letter to MD. Even your return form online has a trojan attached to it - from your hacked website, I gather - so anyone not wanting to be also hacked can't use it. There is no point calling as no one returns calls or actions what they say they will. Definitely a BAFTA for the worst customer service I've had to endure