I have been trying to get a refund on an item which was proved faulty by Duravit but which I had to re-purchase up front for nearly 12 months. I am told repeatedly that “the cheque is in the post” but actually, they lie. It isn’t. I’m sorry to say this as when things go well they are a reasonable company but as soon as you require some customer service, forget it. Amanda Ashby
6 years ago
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