Absolute con men. DO NOT BUY from this company. I had filled my basket online with a toilet which needed a separate pipe from the cistern which was an additional £221 pounds. I thought id better call up to ensure he correct item was bought. The staff member filled all the necessary items for the toilet and assured me they were correct. Now on installation of the bathroom a month later i have found that the staff member had picked the wrong pipe! And they will not allow me to return the item! Absolute crooks. Useless service. No aftercare at all. No honour. Do not fund this company. Go to victorianplum or victoriaplumbing.co.uk where they will accept returns.