Terrible experience. Purchased two identical toilet seats for £175 each after checking return policy which never mentioned that any of the items might not be refundable. After just opening one of them and realising they were not a good match I requested refund just to be told I can’t return them for hygiene reasons. That is fair enough but one box hasn’t even been open and it was not at all clear this will be the case in their return policy and you would think you are protected by the distant selling act. Not very friendly and I would never buy anything from them again. Now lumbered with £350 worth of stuff I don’t need.