I'm afraid I am yet another customer who wished they had read these reviews before going anywhere near this company. They advertised an item's dimensions as 18cm high. The item I received was 26cm high, which meant it did not fit. It took until I tried to fit the item to realise that it was too big, and by then I had opened the packaging. Nationwide Bathrooms refuse to refund the item because the packaging is open. They also claim the a seal is missing, which I am sure I returned. They refuse to acknowledge the incorrect information on their website and just keep repeating their stance that they do not accept opened items for refunds. A truly awful company, their two point something stars honestly flatter them.