Hi big conn hired a van for 24 hrs ,delivered late evening in pooring rain couldn't inspect till morning .Van had numerous damage panels and scrapes took loads of photos used the van for 1 journey and pick up brought it back topped it up with fuel the they said they couldn't pick it up till the following day The girl who inspected it checked it said there was some extra marks that were not on the original inspection but we had photos she then said they had probably missed thes as there was so many . We the had a phone call 7 weeks later saying there was a question about extra damage .We then had 2 more weeks of sending photos back to them ,and then we did not here anything until we checked our Barclaycard account and they took 1200 pounds out ,without our permission so be very careful