As I hadn't ordered from Nature counters before, when I didn't receive email confirmation of my order I emailed Dominic requesting confirmation. When I didn't receive a reply and it hadn't arrived after 4 days I was concerned. I went to the website and was a little reassured to see that my order was listed as pending and I rang Dominic. I was reassured by him that it should have been dispatched and he would check and ring me back. I had no message from Dominic and was about to try again when my my order arrived this morning about 7 days from ordering. I'm now very pleased but I would have been less anxious if I'd received emails or something confirming my order and delivery timescale. Many thanks Pam Kloezeman