Can you give less than 1*? DO NOT USE THIS FRANCHISE. They cheat you on everything. They use alternative names for their products compared with the Natuzzi website and when challenged they admit that this is to prevent price comparison. We were charged more than 30% more than we could pay for the identical product from another Natuzzi store, but they flatly refused to price match and have held on to my deposit, yet they have never placed the order with the factory. They do not take my telephone calls and ignore my emails. A really nasty manager/owner is only interested in short term gain and doesn't care about protecting his reputation.