Today, Sunday 10th Feb I made a dedicated journey to visit Natuzzi in Brent Cross. The sales staff were quite frankly appalling. I walked around the whole store once, waited on the shop floor for quite a long time and not one member of staff approached me or acknowledged my presence. Eventually I asked a salesman who was walking towards me for the price of the chair I was interested in, he told me the price (£1800) and carried on walking without another word. I left the store to visit the other furniture retailers in Brent Cross. I was so interested in the Natuzzi chair and their sofas that I returned an hour later to gain more information and potentially place an order. I was again completely ignored. I looked around the whole store to find a salesman. He didn't show any interest in what I wanted, did not ask me one single question and had no idea that I was interested in not only the chair but also some sofas. I asked him what leather was available and waved his hand across the leather samples without any explanation of the quality and price differences. It was only after further questions from me that he took out a sample book to point out a particular leather colour. As I looked through the sample book he walked away. I am absolutely disgusted at the customer service I received today. I was not only interested in ordering the £1800 chair, but also potentially one of the 2 sofa ranges that I had liked. I will NEVER visit Natuzzi again and for anyone visiting Brent Cross I would steer clear of this store if you want could customer service.
1 year ago
Natuzzi Italia, Greater London has a 1.17 average rating from 18 reviews

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