Anonymous
Be aware of Natuzzi. Purchased a sofa from Westfield Natuzzi store. Enquired with a specific explicit query if it will color match the previous sofa bought from different but Natuzzi store . I was given a very firm assurance that “ different store “ doesNOT matter as it’s the SAME company and Code .Delayed delivery due to Covid, expectable but the moment delivery Person took the plastics off I immediately pointed to a shade difference and got them documented so someone could contact me straightaway but no one contacted. Eventually when I did bring this to the notice of store manager got a blank refusal and same from the UK customer service manager refusing blankly as this being the fault with no replacement or compensation. Explained the placement was ONLY done on this assurance otherwise would have gone to a different store but blank refusal. Now it feels wrong or skewed information is given just to get the sales form their shop.In the end customer has to suffer , very sour bad expensive experience from Westfield Natuzzi store. Advice Confirm and best to get in writing or recording whatever is enquired or agreed prior to placing the order.
1 month ago
 
Natuzzi Italia, Greater London has a 1.17 average rating from 18 reviews

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