I ordered two products from Neon Beach on Cyber Monday as Xmas gifts. Unfortunately they didn’t arrive until January but this wasn’t a big deal as I had the option of gifting them for a birthday instead. When they did arrive I noticed that the invoices were from a Chinese company which I thought was strange, as I had checked the credentials of the company to ensure that they were manufactured in the UK. Why would a company lie about their product’s origin? I found this to be deceitful and have subsequently seen similar complaints from other consumers. I only wish I’d read the reviews before placing my order (silly I know and a valuable lesson learnt.) Whilst one of the signs was fine, the other one was not lighting in the colour that had been ordered. It looked like there was a fault in the LED and the colouring was only showing on a few letters. Not an issue I’ll get in touch and let them know so that they can send a replacement. After many requests from them asking me to send numerous videos and pictures they denied that anything was wrong and refused my offer for me to send the item back for inspection (likely because they are not produced in the UK and shipping to China would be too costly for them). I’m absolutely furious with their response. They basically called me a liar and washed their hands of the issue. They did however offer a discount on a future order - a complete fob off. Essentially, if anything goes wrong with your product they will not be of any help despite the fact that you’ve spent hundreds of pounds with them. So I’ll say this: DO NOT ORDER FROM NEON BEACH. They are a fraudulent company with a slick marketing machine. They drop ship from China and inflate costs to make a profit. If you do want a neon sign just order directly from China. You can find tons of companies on eBay and the cost is a lot lower than those on the site. You will also be covered by eBay’s customer protection services. I’m furious with myself for panic buying and not doing my research! I’ve asked my CC company for a chargeback so will have to wait for the outcome of that. Good luck to everyone who has been shafted and I hope that anyone considering buying from this company sees the reviews and spends their money elsewhere.
5 months ago
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Neon Beach has a 3.16 average rating from 122 reviews

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