Polite staff but still not received parcel. I think you should speak the delivery company, no problem with lying, didn't seem bothered and no apology..a bit disappointed with their customers service. Being honest would of gone down better, people do understand it's xmas and these companies have a lot of deliveries..The fact they lied about trying to deliver when I'd been at home all day, they said they'd posted a card-no card has been put through my door.I just hope after taking a second day off work it will arrive tomorrow. I'm sure I'll be happy with the product don't fault the company itself but I honestly think you should tell the delivery company to improve customer service and be honest with your customers, after all they are secondary in representing your company.