Ordered part which was indicated would arrive next day. Confirmation of order indicated that a second email would inform me of tracking details and arrival on dispatch. Nothing happened - waiting for delivery next day (Friday) - I tried to ring - no success in the morning; eventually asked for clarification by email - unfriendly email back saying 'what clarification'? Phoned and got through in afternoon and was told that it would be with me on Monday. Still no email with tracking details and further info indicating that goods had been dispatched. So ev. and reluctantly sent email to cancel order. Re-sent email yesterday (Saturday) to confirm cancellation. First communication following order confirmation that comes from the company indirectly is the request for a review. Not very efficient adn satisfactory communication. Just hope they have cancelled order! And issued full refund.