I placed an order for 3 items and received an email saying 1 of the items was out of stock and unavailable. I advised them to just send the other 2 items and refund for the out of stock item. They managed to cancel the whole order by mistake but didn't tell me so I waited weeks before finding out. I then reordered the 2 items on the 15th June and as of today 50% of the order is still missing. I emailed one of the managers who has ignored my last email. My advice would be to pay an extra few pounds and order from a reliable and trustworthy cause. I am contacting my credit card company to assist with this matter.