Decided to give this company a chance despite the poor reviews I have seen. Unfortunately the bad reviews are absolutely correct. The item I ordered was supposedly dispatched 7 days ago. Despite repeated requests for a tracking number I have not had a single response from customer services who are only contactable via web form and claim to respond in "within 24/48 hours". Their complete lack of response and lack of delivery leads me to believe that the item has not in fact been dispatched at all but that it is merely a stalling tactic as many reviews here have mentioned. I have requested for the transaction to be cancelled and to be refunded. As expected, no reply and I suspect I will have to effect a chargeback via my bank and report to trading standards to get this sorted. Terrible company and one I urge everyone to avoid.