As far as I can work out, with the majority of their products they offer it on the website then buy it in after you have paid and if they cant get it for the same price they tell you its unavailable. That's why I think there score is so bad compared to legitimate shops. I bought a TV, chased them by email and was told I would get it soon. Then got an email a month after purchase saying they weren't going to deliver and I could have a refund up to 14 days later. Had to but the TV somewhere else where it had gone up by £150 in the mean time and basically lent Nigel O'Hara £1500 for 2 months. I am well out of pocket after dealing with this company.