My experience is very similar to others. Ordered my puppy a coat 18th Feb, I was fobbed off for 4 weeks and then I asked the order be cancelled. Then I got despatch confirmation. I received the coat but by then I'd already ordered elsewhere and he'd grown! I returned the item which they received tracked on 29th March. I am still chasing refund. I've chased on a regular basis at least twice a week, I'm now attempting every day but nothing. I cannot claim money back via Amazon pay as the 3 months has literally just passed since the order date. As it took so long to get here and at first I thought their replies were genuine. DEFINITELY DO NOT ORDER FROM THEM, IF YOU DO USE PAYPAL TO RESOLVE YOUR REFUND ISSUE.