After ordering and paying for goods at the beginning of April but nothing arrived. Kept being told it was taking longer than expected. Emails kept promising my refund but, no refund was received. In the end enough was enough! My case was referred to Trading Standards and I wrote a formal letter to the company; Not in the Dog House Ltd, Merlin House, Low Moor Lane, Scotton, Knaresborough. HG5 9JB We gave them 14 days to respond or, further action would be taken to recover the debt. We have now received a full refund!! My advice is put your grievance in writing, with a recipient signature required on delivery. Do not buy from this company. Avoid…Avoid…Avoid!!!!