In the same position as many people. Order not fulfilled, no decent email offering explanation on delayed order. Promised refund but not received. I am so pleased I paid with Paypal who are now on the case. I wish I'd read these damming reviews before I placed an order online with them. They really ought not to be able to get away with all this grief they are causing their customers (victims, more like). PLEASE PLEASE DO NOT USE THIS COMPANY - YOU WILL READ BELOW MANY OTHER PEOPLE ADVISING THE SAME - PLEASE JUST FIND ANOTHER COMPANY FOR YOUR PET NEEDS. AS OTHERS SAID I ONLY GAVE 1 STAR AS THERE WAS NO OPTION TO GIVE NONE AT ALL.