I placed my order for a Rukka cooling vest for my little chihuahua on the 15th July 2021 and guess what, I still haven’t received it nearly a year later, so what does this say about this diabolical so called pet company, all I get it promise after promise that my order is on the way but nothing ever appears, I received an email last week that my order had been dispatched but again, it still hasn’t arrived, they offered me either a credit note or my order, I went for the order as I’d never buy from this company ever again or more like me lining their pockets as I’ve never received anything nearly a year later, wish a no score was available as they really do not deserve any stars at all, also please please their feedback profile, others have lost a lot more than me.