I ordered frozen dog food and ice cream from Not in the Dog House. Most of it had defrosted by the time it arrived. They sent it by overnight delivery. It was hot, but it was forecast to be hot. There was nothing on the outside of the parcel to keep the outside from defrosting. I defrost things in my fridge overnight, so how on earth did they think it would stay frozen in a hot van/warehouse. There was 1 very small ice pack in the middle of the parcel, which had stayed frozen. I would say 30% still frozen, 70% defrosted. I will not be ordering from this company again.