It's been an absolute shamble, ordered late on a Friday and pay for express delivery, according to the website that should arrived within 2 working days, I would have thought that it would have been sent on Monday, latest Tuesday - still no tracking on Wednesday, I emailed them and they said it's been dispatched, got an actual dispatched email the next morning telling me it will be picked up that day from the business. I received the delivery on Friday afternoon and more than half the products are not what I ordered.
I contacted them and they first offered a voucher for next order but at this point I no faith in this company and won't be ordering again. Asked for express delivery to be refunded as well as another gesture of goodwill for wrong items sent, got a reply confirming they have processed a refund and to expect it in 5 to 10 working days, emailed to confirm the amount will be refunded and it's now been silence radio
Seriously avoid at all costs!
3 years ago
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