Very poor/non-existent communication, took almost 2 weeks for frozen dog food to arrive, dogs ran out of food so I just wanted a likely delivery estimate to know whether to buy from somewhere else - I didn't want it all arriving at once and not fit in my freezer. Still waiting for a response from the company however since then the products have arrived - I did not know they were arriving - I had a notification from APC delivery but this could have been anything as I order a lot online. Luckily I was ay home and opened the mysterious box straight away to find 'frozen' food completely soft. I'm sure these boxes get left around unopened as there is no markings on them that they contain frozen items and are therefore a priority. I order frozen dog food all the time and this was a very poor and cheap effort at keeping the food semi-frozen and did not work. Less insulation, less 'frozen' water pouches, a thinner box, not sure how long its been sitting around at the parcel depot. I'm not even sure if this is safe to feed my dogs? No point contacting the company as I wont receive a response. I would NEVER order from this company again.