Order placed on 24th of July for frozen dog food, despite false delivery notifications, nothing had arrived so on 8th August I emailed them requesting a refund as reading other reviews this seems to be a common occurrence. They said the order had been despatched, it had not, emailed again on 11th to request another refund to then be told that it was still in the warehouse and it would be difficult to post due to the temperature, again another refund was requested. The money I paid has still not been returned and I believe they never had the item in stock. Product purchased cheaper elsewhere and without the the hassle of having to chase these clowns who don't even have a phone number to contact them