I ordered a dog crate for express delivery to the house we were holidaying in for a week. I kept chasing the company regarding the delivery since they hadn't provided me with a delivery date. A week after I ordered, I was told my order was due for delivery 10 days after I ordered it - which was after I had left the holiday house. I had to collect my new puppy without the dog crate. I have not been able to retrieve my order, since it would cost me more to drive back to Cornwall than ordering a new crate would cost. I'm sure Not in the Dog House is a great company if you do not require a fast delivery.