Very sorry to say that my experience of this company has been terrible from start to finish. In short: order placed in July, several weeks later it still wasn't delivered, they said they couldn't fulfill the order so I cancelled delivery and refund was promised within 5-10 working days. No refund received, many messages later (no reply, no acknowledgement, no apologies, nothing) and still no refund and it's now the middle of September. All I want is my money back that Not In The Dog House have had since July. They clearly couldn't fulfill my order from the start so why not just tell me?! I'm still having no replies to my messages and still have had no refund.