Company should be renamed as "Firmly in The Dog House" Had to give 1 star to open comments box but would in reality give zero. My experience echos those of many others, |non delivery and lack of communication by e mail; 2 listed phone numbers one not in use and 1 straight to voicemail - of course unanswered. Cancelled my order after 2 weeks and bought products elsewhere only for them to arrive unannounced yesterday. Returning dog crate with trepidation despite their pledge of "60 day risk free returns". I will advise on status of refund. Simple point is DO NOT USE this Company Unfortunately