Unfortunately, I cannot recommend this company at all. I placed my order on October 10th and today is November 10th and I have yet to receive my items. I have contacted customer service via email several times and through their Facebook messenger facility and I still don't have a satisfactory outcome. When I had my one and only response from Customer Service, Will said 'if it's gone missing I will get a replacement sent'. This was ten days ago and still nothing. I have since emailed again asking for the order to be canceled and for my money to be refunded to me but once more, no response. I received an email today asking for my feedback and whilst I really hate to leave a bad review, I don't have any other choice. I will not be using Not In The Dog House again & I will continue to chase my refund.