If I could give 0 stars I would. On 9th October I placed an order for 2 dog coats, to date neither have been received. I complained to Not In The Dog House and also to date they have not responded to this. I have chased them up on several occasions and the last email from them about 3 weeks ago stated the order had been passed to their courier - no idea who this was as never got any further information or email from anyone claiming to be the courier for this company. I ended up getting the money back from my bank and ordered the coats from The Pet Express which I received in just over a week. I would definitely not recommend anyone buying products from this company at all