Order process was good and the prices are competitive, however delivery was a shambles.. I ordered this product on 1st January after getting a puppy and it said delivery was 5-7days working days. I had a week's worth of puppy food from the breeder which started to run short. Eventually I had to travel miles to get some food as this did not turn up till 12th January (9 working days)!! The website said delivery may be delayed due to postal strikes, however this was delivered by APC (not on strike?). I also didn't receive my 'Your order is on the way' till 16th January. I think it would have helped to be given updates or an apology if running late. When the packages did eventually turn up, the one box was soaking wet (with food inside!). For my first order, this was not the 'Happy Pet Owners' 5* rating I was expecting.