I liked the product line up and prices. But the Hessian box bed which looks good and feel nice is actually quite poorly stuffed. So in a week has gone from the 2 inches it looks to less than an inch in the middle. You can feel the floor through it quite easily. So I've HD to cover it with something else to make it ok for the dogs. Delivery is slow - my first order took 6 days but the second one is already on 13 and when I chased it up after a week was told it had been dispatched and I'd have tracking details soon. Still not arrived, no further emails until today and following up hasn't gotten any reply. Today I got an email saying it's in the warehouse and I'll get an email when the couriers collect it! Last time I got that email the item had already arrived. So their internal systems and communication aren't good and delivery times are slow. Products are average. It's a shame because I want to like them!