I ordered a 2kg bag of dog food to be delivered to the holiday home I was staying at to save me carrying a week's worth as I was travelling on public transport. I ordered it in advance to arrive when I was there, delivery times were quoted as 5 days so I worked around that. However after 18 days it still hadn't arrived, I hadn't even had an email to say a courier had it to deliver. Unfortunately as a result I had to buy a completely different brand of food as it was all the small supermarket had which gave my puppy an upset stomach. I've given 2 stars rather than 1 because when I got in touch to complain, they refunded me with no questions asked. I wouldn't use this company again due to this unreliability.