I'm so disappointed and let down buy choosing to buy from this online shop I've bought a jumbo (XL) antler for my bull terrier (EBT), which wasn't cheap but I was prepared to get for my precious doggie friend I'm still waiting for it to arrive nearly two weeks later ... I was charged nearly £5 for a second class postage ... Customer services replied to me and didn't answer any of my concerns or need to restitution to resolve my disatisfaction and unfair treatment ... There is no information on where my XL antler is .... is it lost? Have I also been forgotten?? Currently, I woult NEVER recommend this company, they are definately in a bad dog house ... If the company contacts me and resolves my case I am prepared to update this review ... Until then, do not use this company. They are unreliable, do not care for customers and I will not be using them again (unless they satisfactorily resolve my case) ... I am currerntly down (or have effectevly lost) nearly £20 for a dog antler ... no refund of any sort NOT GOOD