I ordered some specialist dog food with the promise of delivery within 5 working days. As I was paying £4.99 for the privilege, I had no reason to think otherwise. Latest possible day of delivery rolls around and no food arrived, I'm now in a situation where I'm out of dog food and using supermarket food which has given both my dogs the runs. I get an email to say there's a "delay" and decide to order elsewhere. I then email them to ask if they have any idea of when my order will be dispatched, they send back an email immediately to state it has been and I should have a tracking number shortly. Days pass and nothing arrives, so I email them again a few days later and ask "has it actually been dispatched, as if not I’ll cancel the order (this is 10 working days after the order was placed). No reply, so I call them, but it doesn’t ever connect just an automate response saying they are busy. Then, rather than responding to my email, they send a dispatch email presumably so I can’t have the refund I requested if it hadn’t been dispatched. I then have to download an app just to be able to see the tracking info. It now says that it will be here in 5 working days. If that’s true, my order will have taken almost a month to arrive when I paid for 5 working day delivery. To top it all off, I can’t get a reply to my email let alone an apology. Obviously, I won’t be using them again and I’d caution anyone else who is considering to do so.