I am extremely unimpressed with this company right now. I attempted to order a laptop for my daughter overseas, and attempted to pay by credit card several times, but it seems their system wasn't capable of processing an order to ship within Germany while using a Canadian bank card. Bizarre and inconvenient. So instead, I paid by bank transfer, as that was another option. I paid on the 7th of November, and received a receipt of my order, suggesting that all was well. I wasn't informed of anything else further at all for days—no shipping confirmation, nothing—and so I spoke to this company for assistance, wondering why there was no news at all after what should have been a straightforward transaction. They sent messages that had clearly been put in an automatic translator, and the meaning of which was a bit garbled. I spoke to people on an online chat and on the phone, and eventually had to discover through other means entirely that this company had not included, in the receipt price, the fee of a third, essentially invisible bank they used in the transfer. So, the final price I had paid was exactly what was on the receipt, but because of this unforseen and unmentioned additional third bank's transfer fee, it was suddenly insufficient. However, my money had absolutely been transferred—it was not in my account, and the transaction had gone through. And still, this company was claiming they hadn't received the money I sent. I was forced to deal with my own bank, paying for an investigation to see where the money I had paid had gone, and this is how I discovered the existence of the third invisible bank in this exchange. In order to receive the product I'd ordered in the usual manner, with the usual visible fee on the order form, I would've had to then pay an additional transfer fee to that third hidden bank, as well as extra money to make up for what was carved away from the agreed-upon, visible fee, by that bank the first time. These hidden charges, in addition to the investigation fee I had to pay my own bank to find out what was going on, meant I suddenly was faced with significantly higher costs than I'd signed up for. I'd originally chosen this website for the relatively good prices it offered, but after these losses, it had become outrageous. I informed this company of my bank's investigation number on the 23rd November, and continually attempted to keep in touch, and ask them for basic efficiency and for our transaction to be honoured, but they achieved nothing. They only said they could “extend the payment period”, however the fee originally paid was the agreed-upon price on the receipt, and unforeseen charges were not a part of that deal, and I was not about to be forced to pay charges that nobody had been upfront about on transaction forms. My bank discovered that the German bank account I sent my money to, for the order from this company, definitely received the money I sent, but I wasn't about to pay obscene amounts just to get the “bargain” that was no longer a bargain. So, on the 26th I finally gave up and cancelled the order and asked for a refund, and on the 27th, the company contacted me to say that “the remittance had been arranged, and the amount would be credited to my account in the next few days.” Here we are, it's the 11th December, and I still don't have my refund. I am also short the money paid to investigate this shady transaction, and the money from the transaction itself. My bank informed me the intended bank in Germany absolutely received the money I paid. I have sent the details of this investigation to this company three times already. They have the official proof from RBC that the German bank received money from my account, and after I checked with them again about if they were even doing anything about this, they said they were going to forward the information and “hope to resolve this matter soon so we can refund you fast” but that was five days ago. I supplied them with proof of the payment being received by their bank. My money is missing. As far as I can see, this company is dishonest and thieving. I am extremely displeased, but all I ask is that action is taken by them to resolve this and refund me the money I've now been missing for over a month, which their bank was proved to have received.