Truly awful company. I waited weeks for my laptop to eventually be told they did not have the model I ordered in stock after first offering other excuses. They then sent a different model which was faulty. This was sent back and communication was extremely poor. After waiting another 2 weeks I requested a refund. The company will fight you on this and ignore emails. I eventually got through a week later after phoning every day and was told the refund would be processed and could take up to 14 days to return to my account. I assume this was just to buy themselves time as in the end I had to open a dispute with my bank to get my money back. They will delete all bad reviews/comments from their Facebook page but there are many more of us who have experienced such problems!