The worst customer service in existence. They clearly do not read your messages and take asinine action based on keywords. I tried to go through them last spring for a prescription and they ran me around so much I never filed it or used it. I've been having trouble with pharmacies filling this prescription so I decided to try nurx again. They decided that since my old prescription was still showing on my account and it was going to be a year since issuance they would force me to renew it after I just received a new prescription and signed up for auto shipments for refills. I asked them to cancel the year old prescription but instead they canceled the new one which has already shipped and been delivered. When I asked them to fix this mixup they instead tried to force me to renew the old one with a new consult fee. I have since requested cancelation and removal of my account. Unless you have no other option, stay away.