I ordered an oak mantel on 09/11/2019 with a wax finish, fixings to be pre-drilled and a specific length. Time passed and I heard very little but I appreciate custom made wooden items take time so I waited. I sent an email to chase after 3 weeks and they replied fairly quickly explaining there was a delay - not a problem. On 05/12/2019 I received the item, well packaged and exactly as requested, a thing of beauty which we're extremely pleased with. There are timing issues with the delivery firm they use due to being restricted to freight / weight of their goods, this can't be helped, I would say don't give a morning slot for delivery then arrive at 17:30 but that's down to the carrier. The excellent product was worth the slight delay and I'll probably use them again.