This is my 2nd kratom order with them. The 1st order was much larger than this 2nd order. Both orders arrived quickly, and were packaged well for the shipping and arrived in fine condition with no damage. The envelopes the kratom came in were sufficiently durable and labeled clearly and resealable as needed. I haven't opened the kratom in the 2nd order yet so I cannot comment on the performance of the product or how it looks or feels which is why only 3 stars. The 1st order seemed to be of high quality and performed well. I ordered way less this time so that I could spread my purchases out among different companies, just to have a variety. I did not order less because of any problem or issue with this company. The only complaint I have with this company is this: I had questions prior to my 1st order and could NOT reach them by phone after many tries over many days. To be fair, I did not ever leave voicemails mainly due to my unavailability after my attempted calling, due in part to my different time zone. I finally did reach them and my questions were answered courteously, sufficiently and properly. Prior to my 2nd order, which was roughly a year after my first order, I tried calling again and the result was the same over 2-3 days, and different times. Could not connect. Nobody ever picked up. I gave up. True, I could have left a voicemail and/or emailed which I did in the past with good success but I chose to call in. For me, if you have a number it should work fairly well. It never did for me with this company so this facet of their business was annoying and disappointing.