Office Response is the first company we have used to provided outsourced call handling service and so far they have given us no reason to look elsewhere. Our account is far from a simple one with many lines, fluctuating call volumes and timings. Our account handlers Steve H and Lilli do a fantastic job of keeping on top of all of our requests and needs, ensuring everything is maintained to the highest standards. Office Response’s performance is closely monitored and we are more than happy with the way in which the calls are handled and I would even say that their call handlers perform just as well as our own in house trained team. Fantastic service, fantastic team!