I paid both a pre-order fee and unlock fee to get my device unlocked. The website states 1-24hr unlocking service and advised it would be £14.99 plus a £3 service charge. I then got a email asking me to pay £47.99. I sent them a email advising I already paid and they said that was a pre-order fee. I wasnt happy but paid the fee, 4 days later and my device is still not unlocked. If you email them you will just get automated responses and the number just takes you to a voice mail and they never call back. They try and use their terms and conditions as a loophole but unfortunately for them this does not cancel out the law. I have reported this to my bank and gone somewhere else. Avoid this company at all cost, they will take your money then try and fob you off. Also they report bad reviews on trust pilot to stop people realizing they are a scam. Waste of time and money