Very disappointed. I ordered a pair of girls geox shoes for my daughter which never arrived. Was asked to call Royal Mail to establish where the delivery was but was not given any tracking number or ID. Ended up holding on a call with Royal Mail for 30 minutes only to be told that they needed a tracking number to locate the delivery. Frankly, this should have been done by you not me. I then ordered a second pair of the same shoe through EBay, paid for them and then got a call to say the shoes were no longer in stock. Still haven't received the first pair I ordered. Terrible experience, 5 year old daughter very upset, ordered a pair from Amazon which I received in 2 days. Should have done that to begin with. Will not be ordering from this store again and will certainly not recommend either. Mrs French