I have to be honest, I was definitely a skeptic. I had purchased an LV bag online but was uncertain of the bag i.e. hadn't seen it in person. Once I received that bag was not what I wanted as it was too short under my arm, so I started the refund process, being a bit scared if I would receive the refund or would have trouble returning it. To my surprise, this was the best experience I have ever experienced with a return. I will most definitely purchase again and with 100% confidence. I truly and highly recommend them for any buying or selling services.