I had been gifted an overnight hotel stay and theatre tickets experience for my 30th birthday, which I was very excited to use. We booked through the website as instructed and selected our preferred show, but were told this was now unavailable and we’d have to choose another from a revised list. We were given zero choice re which hotel we could stay at, and the hotel assigned to us was really tired and run down - it was also nowhere near the theatre. When I asked if we could have an alternative hotel, the response was along the lines of “you’ve booked peak time, this is your only option”. Then 24 hours before the show, we received our tickets. The seats were practically in the back row of the Gods and we may as well have been on the street outside; again we were not given any choice or notice re where our seats would be and when I emailed to have this changed, the response was essentially “sorry, nothing we can do, non refundable, tough luck” and my subsequent complaints and request for a full refund were totally ignored. In summary, my 30th birthday experience turned out to be a complete and utter disappointment. Will actively discourage anybody from using this company - their money is best spent anywhere else.