Would give zero of possible. I booked a voucher from The Activity Superstore after being given it as a gift for my birthday. I was then put in contact with OMGHotels to book our stay. I booked my experience on the 15th of May, and received an email from your partner agency, OMGHotels on the same day as confirmation of our stay. In their email, they started that we would receive the voucher for the hotel and tickets for the theatre ‘no later than 48 hours before your stay’. When I did not hear by the 4th, I began to query it and looked online to find multiple reviews from recent experiences stating they either did not receive their vouchers and tickets, or that they had found out their hotel had been cancelled. Here is a link to the reviews: https://www.trustpilot.com/review/omghotels.com On the email, it started ‘Please do not chase your vouchers, unless in the unlikely event you haven't received them 48 hours before your trip. We cannot assist you until this time.’ I contacted the company within 24 hours of the arrival date and received no response. I then decided to ring the hotel (Doubletree by Hilton London Excel) to see if they had a booking underneath my name or not. They confirmed over the phone that there had been a previous booking, but it had been cancelled on the 4th September by the same company that booked it. After speaking with the hotel, I then received the voucher from OMGHotels for our stay. However, when speaking with the hotel, they have no record of a room booked for today under my name. I do not feel safe travelling up to London, which is over 200 miles from my home, to wait and see if there is a room for me or not. At the time of writing, 12:36pm, we still have not received the tickets for the theatre. I made a complaint through Resolve, which the response from OMGHotels has been incredibly unhelpful. They have claimed to have sent the tickets and vouchers to us before our designated stay, so that there is no chance of a refund. Whilst they have sent the voucher for the hotel, this was less than 14 hours before our stay, significantly shorter than the 48 hours previously stated. We still have not received the tickets for the theatre show. They have not offered an apology or any understanding for the they have caused