Our family booked a Wowcher for our 60th Wedding Anniversary which included 1 nights accommodation in a London Hotel with OMG Hotels and a 24 hour hop on hop off River Thames Cruise. Our complaint was initially with OMG Hotels who took over the organisation but when OMG Hotels did not respond to emails, telephone calls or a written letter we then tried to take it up with Wowcher. No joy there, they told us it was company policy not to deal with us the recipients, they could only deal with our family who had purchased same voucher. we explained this was too difficult and embarrassing. So Wowcher denied us help. Briefly we chose a Hotel within a short distance of a Pier to facilitate our travel. However we were accommodated in a Hotel in OLympia 4.9 miles from the nearest Pier, the Hotel we chose (which did have availability) was `1 or 2 minutes walk from a Pier. We received our communication from OMG Hotels stating that we would received our vouchers 48 hours before our booking, we did not receive these and tried countless telephone calls and emails to let them know but no reply. On the morning of our journey at 09.25 we received an email via my phone with vouchers and we were already at the Coach stop awaiting our 09.40 Coach. A disaster. Hotel were able to print off voucher from my email but a different story when we reached the Pier Kiosk. Eventually we were allowed to board Cruise Boat. Very stressful. As a company Wowcher have a duty of care to their clients but they dismissed my honest and justified complaint and hidden behind "Company Policy". When we made our complaint to Wowcher they did contact OMG Hotels and we did receive a letter from them but this was full of inaccuracies. Be very careful when dealing with these companies especially if you plan to "gift them". Our experience was stressful and frustrating caused by the thoughtfulness of OMG.